They say all journeys start with a single step. For your business and many others, visitors could have anywhere from a simple to a complex journey of many steps before becoming a customer!
To help you as a marketer best understand your customer journey, track your marketing performance, and increase revenue, I’ll cover some major keys to success 🔑 in 3 separate parts: UTM tracking, conversion tracking, and attribution.
Good things come in threes, and though each part of the trio is good on its own, the 3 parts combined will most effectively help you measure, monitor and analyze all of your marketing efforts. And of course, our PixelMe tools can help you along each stage, all from one platform 💪.
Once you're armed with an effective marketing strategy, you'll be ready to tackle all steps of your customer journey 🛣, which are well captured by CandyBar in their customer lifecycle guide.
But first, what is a UTM? UTM (Urchin Tracking Module - the important part is tracking 😉) parameters (aka UTM codes) are simply tags you can add at the end of a URL to track how effective a certain marketing campaign is.
When a person clicks on a link tagged with UTM parameters, those parameters get sent back to your Google Analytics or other analytics platform. This means you get relevant data that helps you understand which campaigns and channels attract the most traffic, and where to optimize your marketing strategy. It all begins with having solid tracking in place.
Seems straight-forward? Well, you’d be surprised how many people have tons of great campaigns running without any tracking 🙈. But that just means things can only go up and improve!
Now before I get to the why and how, here’s an example of a URL with UTM parameters in green (you’ve probably seen many of these online already):
Can you imagine having to manually build each URL with relevant UTM parameters? Luckily it's 2019, and we created a PixelMe UTM Builder and templates to make this process much more painless.
So when setting up a URL with UTM parameters, what exactly can you measure?
‣ utm_source=facebook (or replace facebook with instagram, google, newsletter, etc.)
‣ utm_content=mothersday_blue_cta ‣ utm_content=mothersday_green_cta
What’s nice is you can include any or all the parameters with PixelMe's UTM builder, in any order, for every link and they’ll never change anything on the destination page. They purely exist to help you with campaign measurement.
🎯 1. Digital advertising: add UTMs to all your digital ad campaigns to have a clear understanding of your marketing performance across channels.
👍 2. Social media accounts: add UTMs to your profile links and any links you share in your social channels. Compare your channels and see whether you’re getting more visitors from Instagram, Facebook, Medium, Twitter etc.
📝 3. Product newsletter: for email newsletters you send to your subscribers, add UTMs to all the links, images, CTAs to understand which parts drive the most traffic to your site.
📜 4. Banner ads: if you run paid banner ads, include UTMs in your image links, to better gauge which websites and key info like banner size, color, placement perform best.
🏢 5. Offline marketing: if you create materials like direct mail or brochures, attend trade shows, have event presentations, etc. use our PixelMe URL shortener combined with UTM parameters to see how much traffic you’re getting from your non-digital marketing.
🔲 6. QR codes: tag any QR codes you use in your campaigns and materials, to see which channels are getting you more visitors.
👩🏫 7. Affiliate marketing: if you work with affiliate companies to get the word out about your product, share shortened URLs with UTMs to compare this source against your organic and paid marketing.
And much more…
To help you manage your URLs, we designed our UTM Builder to solve some of the biggest needs we heard from our customers:
So now that you have some basics of UTM tracking, how do you create them?
Pro tip: if you already have pixels setup with other ad platforms (e.g., Facebook, Google) you can embed all your retargeting pixels as a bonus and retarget your ads to anyone who clicks on your links to increase CTR. Learn more in this article.
Your link should then be ready in your table below like this:
High ten 🙌, you just setup a campaign link with UTM tracking (hopefully the first of many more)!
Now that you’re a UTM tracking expert 😄, just remember that UTM tracking is only one tasty piece of the marketing measurement pie.
Learn more about conversion tracking basics to best measure your ROI in Part 2: Conversion Tracking, and finally tie everything together to understand your entire customer paths with Part 3: Attribution.
Want to try PixelMe's URL & UTM Manager? Just click the blue chat icon on the bottom right of this page to sign up (or send our team a note if you have questions)!👇